FAQ

 

1. Can I checkout as guest?

Yes, you can checkout as guest without creating an account! However, you are recommended to sign up with us in order to obtain the best shopping experience in our shop. By logging into your account, you can:

  • save shopping cart item(s) & continue shopping from other devices
  • save multiple shipping addresses for faster checkout and shipping calculation
  • save item(s) into your wishlist & share wishlist with friends
  • access your order history
  • collect loyalty points

 

2. I want to order more than the quantity you listed, do you have more?

Most of the time we have more than listed, so just contact us if you need more.

 

 

1. Where do you ship from? Do you ship internationally?

We are located in Hong Kong and we ship daily from Monday to Saturday (except public holidays).

We do offer international shipping no matter where you are. Shipping rate starts from USD1.59.

 

2. How do you calculate shipping?

Postage are set by postal services based on the following factors:

  • Shipping method
  • Weight

Once you have added product(s) into your shopping cart, you can get shipping estimates by selecting your country and postal code. Click Calculate Shipping and the system will show you the shipping methods available and the shipping rate respectively.

Or you can click Checkout anytime in your cart, enter your delivery address and you are able to check shipping rate in the Shipping Method page.

(Note: If you are logged in and had your address already saved, then you don't need to enter your address anymore, the shipping rate will be shown in your cart and checkout pages automatically.)

We use combined shipping, so we recommend you to take advantage of buying several items in one order to save on postage. Moreover, we offer free shipping for domestic orders over US$100, and international orders over US$150.

For more information on our shipping policies and free shipping, please click here.

 

3. How do I track my order?

Tracking information is available only for Registered Mail / Airmail. So, please select Registered Airmail w/ Tracking Number & Insurance if you want to track and trace your parcel.

There are 3 ways to track your shipment:

- Once your parcel is dispatched, a message of shipping confirmation will be sent to your email account with the tracking number. You can check the status of your shipment by clicking the link provided in the email.

- Tracking number can also be found in Order History under your Account page (You need to create an account to get access to your account page). Click on the order number that you want to track and you can track your parcel directly by clicking the tracking number inside the order.

- Contact your national post office with the tracking number we provide.

(Note: Some national postal services do not provide online tracking, so you will find no online updates of your parcel after it left Hong Kong. In this case, you can contact your postal office directly)

 

4. When will I receive my order?

Your parcel will be dispatched within 2 business days after payment is received / cleared.

Shipping time varies from time to time, and normally we get surprised about how fast airmail can be, however, we cannot guarantee any given date unless the shipping method chosen is SpeedPost (EMS).

For most of the countries like USA, UK, Canada, Australia, New Zealand, Western and Northern Europe (except Germany and Italy), Singapore, Japan, South Korea, Taiwan, etc, shipping time normally takes 5-15 working days. However, due to customs inspection, weather & traffic conditions, etc, there is a small chance that your parcel may arrive in 16-30 working days.

For the countries that are not listed above, shipping time may take 10-40 working days (mostly due to strict customs inspection).

If you need your items urgently, please select "SpeedPost (EMS)" during checkout. Shipping time of EMS is around 2-5 working days to major countries, or 2-10 working days to non major countries.

 

5. If my item(s) arrived broken / damaged, what should I do?

We offer replacement if your item(s) do not arrive to you in good shape. Just send us a picture of the broken / damaged item(s) to our email and we will offer reship or refund.

 

 

1. Is it secure to buy in your online shop?

Our site is secured by using an SSL Certificate (256-bit encryption) and all traffic to our store is over HTTPS (site-wide HTTPS), so you can see a green SSL padlock icon beside our URL.

Moreover, for your protection, all online payments are processed via PayPal and all transactions are secure and encrypted. When you pay with PayPal, your financial information is never shared with the seller, therefore, we do not see or store your credit card numbers or other financial information.

 

2. What payment do you accept?

We accept PayPal, all major credit cards (via PayPal), Western Union, Bitcoin and local bank transfers.

- Pay with PayPal & credit cards  

If you already have a PayPal account, you can choose to pay with your PayPal balance or credit card once you are redirected to PayPal from our checkout page.

If you do not have PayPal account, you don't need to create one to complete the payment process. Simply use PayPal Guest Checkout or click Check Out as a Guest on PayPal, and you will then be prompted to fill in your billing and credit card information.

For your information, international PayPal phone number is +1-402-935-2050

 

- Pay with Western Union

We accept Western Union payment if your order include shipping is over US$150. Please contact us if you want to pay us this way.

 

- Pay with Bitcoin

Please contact us for our bitcoin wallet address if you want to pay with bitcoin.

 

- Pay with local bank transfers

For local purchases, we recommend using local bank transfers for a better currency conversion rate. Please let us know if you are interested and we will send you the details.

 

3. What currency are you using?

All our products are listed in USD, but you can select the currency you would like to display at the top bar in any pages. Checkout will be processed in USD as well but you will be charged in your local currency automatically at the current exchange rate when you submit the payment.

 

4. Do you charge "Duty, Taxes, and Customs" fees?

We do not charge any fees on duty, taxes and customs. The price states in the listing is the final price. However, you can contact your customs office to check if there is any import duties for incoming parcels.

 

 

1. Can I make changes to my order?

Orders are processed quickly. We will make every effort to assist, however, if your order has been dispatched, we may not be able to stop it.

If your order is not yet shipped, please have your order number ready and email us your request.

 

2. I provided a wrong / incomplete address during checkout, what should I do now?

Please contact us ASAP! If the parcel is not yet shipped, we can manually change the shipping label on your package.

 

3. How to cancel my order?

Please notify us as soon as possible with your order number if you need to cancel an order and we will do our best to accommodate, but in case your parcel has been shipped out, we cannot accept any cancellation request.

Note that PayPal charges a handling fee on every transaction and it's not refundable. If your cancellation request is received on time and we accept your request, PayPal handling fee and packaging fee (if applicable) will be deducted.

 

 

Please feel free to ask any additional questions not covered in our FAQ’s. Any comments or suggestions to help to improve our website will be greatly appreciated. Thanks!