Shipping

 

We ship worldwide from Hong Kong daily except Sunday and Public Holidays.

Your order(s) will be dispatched within 2 business days after payment is received / cleared.

For most of the countries like USA, UK, Australia, New Zealand, Western and Northern Europe (except Germany, Italy & Spain), Singapore, Japan, South Korea, Taiwan, etc, your parcel normally takes 5-15 working days to arrive. However, due to customs inspection, weather & traffic conditions, festive season, etc, there is a chance that your parcel may arrive in 16-30 working days.

For the countries that are not listed above, shipping time may takes 10-40 working days (mostly due to strict customs inspection or slow local postal service).

Please note that if you need your items urgently, please select "SpeedPost (EMS)" during checkout. Shipping time of EMS is around 2-5 working days to major countries, or 2-10 working days to non major countries.

 

 

We use Hong Kong Post as our courier partner. To select shipping method, please click Shipping Method in your checkout page:

 

Below are the mailing services that you can choose:

 

For Domestic Shipping
  • Standard Shipping
  • Registered Mail with Tracking Number & Insurance
  • Local Parcel with Tracking Number & Insurance

 

For International Shipping
  • Standard Shipping
  • Registered Airmail with Tracking Number & Insurance
  • e-Express with Tracking Number & Insurance*
  • International Parcel with Tracking Number & Insurance
  • SpeedPost (EMS)

 *There is no standard shipping and registered airmail available to Canada at the moment, as Canada Post does not provide online tracking and gives least priority to these shipping options, so they will be replaced by e-Express which is faster and comes with online tracking*

 

Notes:

1. Standard Shipping doesn't come with tracking number, if you need tracking number, please select Registered Mail / Airmail.

(Note: For some countries, there is no standard shipping available, in this case, we use registered airmail)

 

2. If the weight of your parcel is over 500g, our checkout system will automatically upgrade your shipping method to registered mail / airmail with tracking number and insurance at standard shipping rate.

 

3. Local / International Parcel is available at the checkout page only if your parcel is over 2KG.

 

4. SpeedPost (EMS) is an express mail service provided by Hong Kong Post. Shipping time of EMS is around 2-5 working days to major countries, or 2-10 working days to non major countries.

(Note: working days exclude the date of posting and the time required for customs clearance)

 

 

1. Free domestic shipping by Registered Mail for orders over US$100. This option will be available once your order is over US$100 (exclude postage & discounts)

 

2. Free international shipping by Registered Airmail for orders over US$150. This option will be available once your order is over US$150 (exclude postage & discounts)


3. Free international shipping by SpeedPost (EMS) for order over US$300. This option will be available once your order is over US$300 (exclude postage & discounts).

Notes for free EMS shipping:

- Available only to Australia, Austria, Belgium, Brunei, Canada, China, Denmark, Finland, France, Germany, Greece, India, Indonesia, Ireland, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States & Vietnam.

- If you are qualified for free SpeedPost (EMS) shipping, you are qualified for free registered shipping as well (as shown in the last picture above). In this case, we recommend you to select Free SpeedPost Shipping for faster delivery time.

 

 

1. Shipping includes postage, handling & packaging fee.

2. Buyers are responsible for the customs duties in their countries.

3. Please double check the shipping address during the checkout process, buyers need to bear the cost of lost parcels or extra shipping fee in the case that an incorrect or incomplete address is provided.

4. If your package returned to us due to unclaimed, incorrect address, etc, we will contact you to arrange the reship. Buyers will be responsible for any shipping cost incurred in this case.

5. We are responsible for any damaged item(s) during shipment. Please contact us with your order number and picture(s) of the damaged item(s) within 1 week of receipt and we will send you replacement(s) or issue refund.